Brooke Mitchell

Analyst, Business & Government Accounts

BrookeD.Mitchell@gmail.com

(423) - 987-3563

Profile

Analytical IT professional skilled at team building, data collection and evaluation, cloud cumputing as well as cross-functional collaboration. Proficient at scripting and creating CI/CD pipelines to automate workflows to increase effciency while reducing the chance of error.

Skills

Project Management

Spearheaded projects that lead to 15% less report errors and an effciency increase of 11%.

Data Collection & Evaluation

Tracked and analyzed metric data to assist in business decision-making.

Cloud Computing

Proven ability to utilize AWS resources such as CodePipeline, Lambda, and API Gateway in AWS. Read about this cloud project.

Technical

  • S3
  • CodePipeline
  • DynamoDB
  • Lambda
  • Git
  • Python
  • Windows OS
  • Microsoft Office Suite
  • Data Analysis

Experience

Analyst

T-Mobile

2019-2020

Conduct gap analyses in a consultative capacity. Conduct extensive research to evaluate new automation technologies and search for opportunities to streamline processes or improve efficiencies. Lead efforts related to auditing reports submitted to government clients, ensuring to address and resolve any discrepancies.

T-Mobile

Associate Expert

2018-2019

Accurately resolve customer billing and technical issues while anticapating the future needs of the customer. Completed report request and optimized time by creating scripts to handle bulk requests.

Certifications

Solution Architect Associate - AWS

MAY 2020

ITIL 4 Foundation - Axelos

JUNE 2020

Brooke Mitchell — BrookeD.Mitchell@gmail.com — (423) - 987-3563



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